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Privacy policy

Privacy Policy for M'ube Collections

Effective Date: 1st June, 2022

At M'Cube (accessible through mcubecollections.com), we value and respect your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information about you when you visit our website and interact with our services.

By using our website or providing us with your information, you agree to the terms and conditions outlined in this Privacy Policy.

 

1. Information We Collect

We collect personal and non-personal information in the following ways:

Personal Information:

When you place an order, register an account, sign up for our newsletter, or interact with us on our website, we may collect the following personal information:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Payment information (such as credit/debit card details)

Non-Personal Information:

We may also collect non-personal information automatically, such as:

• IP address
• Browser type and version
• Device information
• Geolocation information
• Pages visited on our website
• Referral source
• Interaction data (such as the duration of visits and page views)
 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: We use your personal information to process and fulfill your orders, including payment processing and shipping.
• To Improve Our Services: Your information helps us understand your preferences and improve our website, products, and customer service.
• To Communicate with You: We may send you updates about your order, promotional emails, and news related to our store. You can opt-out of promotional emails at any time.
• To Improve Customer Experience: We may use your data to provide personalized recommendations, product offers, or features that match your interests.
• For Legal Compliance: We may use and retain your information to comply with legal obligations or in the event of legal disputes.
 

3. How We Protect Your Information

We take reasonable measures to safeguard the personal information we collect. This includes:

• Encryption: We use Secure Socket Layer (SSL) encryption for sensitive information during data transmission.
• Data Security: We employ physical, electronic, and managerial safeguards to protect your information from unauthorized access or disclosure.

Despite our efforts, no data transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we are committed to protecting your personal data.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers for the purposes outlined below:

• Payment Processors: We share your payment information with secure payment processors (e.g., banks, credit card companies) to complete transactions.
• Shipping Providers: We share your shipping address with delivery services to fulfill orders (e.g., DHL, FedEx).
• Marketing and Analytics Providers: We may use third-party providers for marketing and website analytics, such as Google Analytics or email marketing platforms. These providers may collect non-personal information to help us improve our services.

We ensure that any third-party service providers we work with comply with our data protection standards and applicable laws.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that store information on your device to enable certain functionalities, such as:

• Remembering your preferences
• Analyzing website traffic
• Personalizing content

You can manage your cookie preferences through your browser settings, and opt to block cookies. However, some features of our website may not function properly if cookies are disabled.

 

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct your personal information at any time by logging into your account or contacting us directly.
• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
• Opt-Out: You can unsubscribe from our promotional emails at any time by clicking the "Unsubscribe" link at the bottom of the email or contacting us directly.
 

7. Third-Party Links

Our website may contain links to third-party websites. These third parties have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of these external sites.

 

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

 

9. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete the information.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@mcubeholdings.com
• Phone: +233243518740

Address: 

M'Cube
M205 Boundary Road,

Ogbojo Koo Street,

East Legon

Accra

Ghana.

GPS: GD-083-2886

Landmark:

Adjacent Ogjojo Total Fuel Station and Shekinah Avenue Church

 

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.