REFUND POLICY : Refund Policy for M’cube Website

Thank you for using M’cube, an e-commerce site in the UK. We strive to provide the best products and ensure customer satisfaction always. This refund policy outlines the terms and conditions governing refunds for services accessed through the M’cube website. Please read this policy carefully before using our services.

1. Eligibility for Refunds:

a. M’cube offers refunds only for products purchased directly through the website. If you purchased a product through a third-party provider, our refund policy will NOT apply.

b. To be eligible for a refund, you must provide valid proof of purchase, such as a receipt and/or details of the transaction.

c. Refunds are subject to verification and approval by M’cube. We reserve the right to refuse refunds in cases of suspected abuse and/or violation of our terms of service.

2. Circumstances for Refunds:

a. Product Non-Delivery: If a product you have paid for through M’cube is not delivered within the agreed-upon time frame or is not provided as described, you may be eligible for a refund. Please report such instances to our customer support team within seven days of the expected delivery date.

b. Service Quality Issues: If a service provided through M’cube does not meet the expected quality standards and/or fails to meet your requirements, you may request a refund. Please provide detailed feedback and evidence to support your claim.

3. Refund Request Process:

a. To request a refund, please contact our customer support team via the website or through our designated support channels.

b. Please provide the following information:

i. Your name and contact details

ii. Product details (including Product Name, date of purchase, and cost)

iii. Reason for the refund request

iv. Supporting evidence, such as screenshots or relevant documents

c. Our customer support team will review your request and respond within a reasonable time frame.

4. Refund Options:

a. Approved refunds will be processed using the original payment method used for the purchase.

b. Refunds may take ninety (90) days to reflect in your account, depending on your payment provider.

5. Non-Refundable Items:

a. Certain products may be non-refundable, such as personalized or customized services that cannot be resold.

b. Any charges incurred from third-party providers or external services are not eligible for refunds.

6. Policy Updates:

a. M’cube reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website or within the M’cube app.

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team. We are committed to addressing your concerns promptly and providing a satisfactory resolution.

Thank you for choosing M’cube.