Refund Policy—M’cube (Ghana E-commerce Platform)

Thank you for shopping with M’cube, your trusted Ghana e-commerce platform. We strive to deliver high-quality products and ensure your complete satisfaction. This policy details the terms and conditions for refunds on purchases made via the M’cube website. Please read it carefully before making a purchase.

**1. Refund Eligibility**  

a. Refunds apply only to purchases made directly through the M’cube website. Items bought from third-party sellers are excluded.

b. Valid proof of purchase (e.g., receipt or transaction confirmation) is required for all refund requests.

c. M’cube reserves the right to reject refund requests if misuse or violation of our Terms of Service is suspected, subject to verification.

**2. Eligible Refund Scenarios**  

a. **Non-Delivery**: If your product is not delivered within the stated timeframe or significantly differs from its description, you may request a refund. Contact our support team within seven (7) days of the expected delivery date.

b. **Quality Issues**: If a product or service does not meet expected standards or your requirements, you may be eligible for a refund. Provide detailed feedback and supporting evidence to facilitate our review.

**3. How to Request a Refund**  

To request a refund, reach out to our customer support team via the M’cube website or designated support channels. Include:

- Your full name and contact details  

- Product or service details (name, purchase date, and price)  

- Reason for the refund  

- Supporting documents (e.g., receipts, screenshots, or relevant materials)  

Our team will review your request and respond promptly.

**4. Refund Processing**  

a. Approved refunds will be credited to the original payment method used during purchase.

b. Refunds may take up to 90 days to reflect in your account, depending on your payment provider’s processing times.

**5. Non-Refundable Items**  

a. The following are not eligible for refunds:

- Customised or personalized products

- Services that cannot be resold or reused  

b. Fees or charges from third-party services are non-refundable.

**6. Policy Updates**  

M’cube may revise this refund policy at any time. Changes will take effect immediately upon posting on our website or within the M’cube app.

For questions or assistance with this policy, please contact our customer support team. We’re dedicated to addressing your concerns quickly. Thank you for choosing M’cube!