RETURN POLICY M'Cube Boutique Return Policy

Thank you for shopping at M'Cube! We are committed to providing you with quality clothing and excellent customer service. Please take a moment to review our return policy.

General Return Conditions:

Eligibility for Returns: We accept returns on items that are in original condition and unused, with all tags intact.

Timeframe for Returns: Returns must be made within 7 days of purchase, whether in-store or online.

Proof of Purchase: To complete a return, you must provide the receipt or order confirmation (for online purchases).

In-Store Purchases (East Legon Location)

Returns: If you made your purchase at our physical store, you can return the item(s) directly to the store within 7 days of purchase. Please ensure the item is unworn, with tags intact, and in the same condition as when purchased.

Refund or Exchange: We will gladly offer a refund or exchange for your item(s) depending on stock availability.

Non-Returnable Items: For hygiene reasons, we do not accept returns on underwear, swimwear, or accessories unless faulty.

Online Purchases (Website Orders)

Returns: For online orders made through our website, you may return your item(s) within 7 days of receiving your order. The item must be in original condition, with tags still attached.

Return Process: To initiate a return for online purchases, please contact us at mcubeshop@gmail.com or call us at ‪+447988142473‬ within the return window. We will guide you on how to proceed with the return.

Return Shipping: The customer is responsible for the cost of return shipping unless the item was faulty or an error was made in the order.

Refunds: Once your return is received and inspected, we will issue a refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment method and bank processing time.

Exchanges

We offer exchanges for size or style within the 7-day return window, subject to product availability.

For in-store exchanges, please bring the item to the store. For online exchanges, please follow the same return process and specify the new item you would like.

Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

Underwear

Swimwear

Jewelry & Accessories

Damaged or Defective Items

In-Store Purchases: If your item was damaged or defective at the time of purchase, please return it to our store for a full refund or exchange.

Online Purchases: If you receive a damaged or defective item from an online order, please contact us within 7 days of receipt. We will assist you in returning the item and provide a full refund or exchange.

Contact Us

If you have any questions or concerns about your purchase, please don’t hesitate to contact us:

Phone: ‪+447988142473‬

Email: mcubeshop@gmail.com 

Website: mcubeshop.com

Please Note:

We reserve the right to deny any return or exchange if the items do not meet the above conditions.

Return shipping charges for online orders are non-refundable unless the item is faulty or damaged.

By shopping with us, you agree to the terms outlined in our Return Policy. We want you to be completely happy with your M'Cube purchase and are here to help with any questions!